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Use host mode in the Treasure Events app to get people through the door. Everything here needs a role on the event. See Team.

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Scan tickets

1

Open the scanner

Tap the Scan tab, or open your event and tap Scan Tickets. The Scan tab opens the scanner for an event happening today.
2

Scan the QR code

Point the camera at the ticket QR code on the guest’s phone or printout. The app reads it automatically. Tap the screen to focus if the code is hard to read.
3

Check the guest in

The app shows the guest’s name and ticket. Tap Check In.
If the ticket can’t be checked in, the button tells you why:

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Check in a whole order

When a guest’s code covers several tickets, the app shows Total Tickets, Valid Today, and Already Checked In. Choose one of:
  • Check In One to admit one person now.
  • Check In All to admit the whole group.
  • Select Individual Tickets, then pick the tickets to check in.

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Multi-day events

Each ticket is set up one of two ways: Valid on specific dates, with one scan per date, or Single use across the event, with one scan on any event date. The scanner checks it against today’s date. Once a guest has used their ticket up, it shows Day Limit Reached.
The scanner uses your phone’s date to decide what “today” is. Make sure your phone’s date and time zone are set correctly.

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Look up guests by name

If a guest can’t show their QR code, open your event and tap Attendees. You can also tap Tickets on the scanner’s bottom bar.
  • Search by name, email, or phone.
  • For multi-day events, pick the event date at the top.
  • The list shows Checked In as a count out of the total.
Tap Check In on a guest’s row. The button changes to Checked In. Tap it again to check them out if you checked in the wrong person.

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Hand out add-ons

Open your event and tap Add-ons to track merch, parking passes, and other add-ons. Search by name, email, phone, or add-on, and filter by Not picked up, Out, or Done. How you hand out each add-on depends on its type:
  • Redeem: the guest keeps it. Tap Redeem when you hand it over.
  • Check out and return: the guest borrows it. Tap Check Out when you hand it over and Check In when they bring it back.
To change an add-on’s type, open Add-on settings and turn Track returns on or off. If you tap the wrong button, use the undo option on the guest’s row.

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Set scan start times

Open your event and tap Scan Settings to choose when each ticket type can start scanning, for example to hold general admission until doors open while VIPs get in early. Ticket types without a time show No restriction.
Scan settings are saved on the phone where you set them, not on your event. Set them on every phone your team scans with.

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Check in vendors

Vendors arrive before the doors open to set up. You can check them in by scanning their vendor pass or from the vendor list. Vendor check-in is per event day, so on a multi-day event you check vendors in each day.

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Scan a vendor pass

Each accepted vendor has one QR code for all their tables at the event, in the Tickets tab of the app under Tables. Scan it with the same scanner you use for tickets. The app opens the vendor’s details: contact info, inventory, tables, table assignments, payment status, and your host notes. It shows Already checked in today or Not checked in today. Tap Check in vendor today. If you see Vendor not found for this event, check that you opened the right event before scanning.

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Use the vendor list

  1. Open your event and tap Vendors.
  2. Find the vendor with Search for vendor, or on the venue map if your event has one.
  3. Tap Check In on their row. The button changes to Checked In. Tap it again to undo.
Tap a vendor to see their Table Reservations, Section, Phone, Payment, and Add-ons. The list refreshes on its own, so your whole team sees check-ins as they happen. Vendor check-ins also show on the Vendors page of your web dashboard. See Vendor management.

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Let walk-in guests join Treasure Hunt

Guests who pay at the door, or otherwise don’t have a Treasure ticket, can still request cards from your vendors. Open your event and tap Treasure Hunt Check-in QR, then show the code at the door or tap Share link. Guests who scan it during the event become attendees in Treasure Hunt. See Treasure Hunt. The Treasure Hunt Check-in QR is available to hosts, co-hosts, and staff, not scanners. You can also download it from Social Media → QR Codes on the web. See Social media tools.