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This page covers buying tickets to an event on Treasure, where your tickets live afterwards, and what to expect if you need a refund.

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Buy tickets

1

Open the event

Find the event at ontreasure.com/events or from a link the host shared. The purchase box shows Tickets from the lowest ticket price. Select See Tickets.If you see Tickets Unavailable, the host isn’t selling tickets right now.
2

Choose your tickets

Use the + and – buttons to choose how many of each ticket you want. Some events also sell Add-ons, such as parking or merchandise, on their own tab.Prices are shown with fees included (“incl. $X fees”). Some tickets get cheaper per ticket when you buy more, shown with a Save with badge.
3

Review your cart

Select View Cart to see your items, any Recommended add-ons, and the Subtotal, Fees, and Total. Select Continue to checkout.
4

Sign in or check out as a guest

If you’re not signed in, choose Login / Sign Up, or fill in your first name, last name, phone, and email under Guest Checkout. Some hosts ask a few extra questions here too.
5

Pay

Enter a Promo Code if you have one and select Apply. Pay with Apple Pay, Google Pay, or Link, or choose Or pay another way to use a card. Depending on the event, other options such as a bank account, Cash App Pay, Klarna, Affirm, or Afterpay may appear there too.Select Purchase Ticket(s) to finish. For free tickets, select Get Ticket.
When your order goes through, you’ll see You’re all set!, and Treasure emails you a confirmation with your tickets attached as a PDF.

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What’s in the total

Your order summary can include:
  • Your tickets and add-ons
  • Discount, if you used a promo code
  • Any fees the host added, each with its own name
  • Processing Fees, which cover Treasure’s service fee and card processing. This line doesn’t appear when the host covers the fees.
  • Credits Applied, if you used Treasure Credits
  • Total

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Use Treasure Credits

If you’re signed in and have Treasure Credits, checkout shows You have $X in credits. Select Apply, enter an amount up to the Max shown (or select Apply All), and select Confirm. Credits are taken off your total. You can’t use Credits with guest checkout.

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Marketing emails

At checkout you can check I want to receive marketing emails from Treasure. It’s optional and doesn’t affect your order.

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Find your tickets

Your tickets are under My tickets on your profile, at ontreasure.com/profile/tickets, and on the Tickets tab of the Treasure Events mobile app.
  • Tickets are split into Upcoming and Past tabs.
  • Each ticket shows the event flyer. Select Show QR Code to show the code staff scan at the door, and Show Event Flyer to flip back. If you bought several, each is labeled, for example “1 of 3”.
  • After your ticket is scanned, it shows Ticket Used.
  • Each ticket also has View Event, Add to Calendar, and Get Directions.
At the door, the mobile app is the fastest way to show your ticket. It turns up your screen brightness while the QR code is showing. If your phone isn’t handy, use the PDF from your confirmation email.

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Bought as a guest?

Guest tickets aren’t tied to an account at first. To see them in My tickets, sign in with the same email or phone number you used at checkout. Your tickets and orders move to your account automatically.

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Transferring tickets

You can’t transfer a ticket to someone else on Treasure. If you need to change who’s attending, contact the host.

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Order history

Order history on your profile, at ontreasure.com/profile/orders, lists “Every ticket, table, and add-on you’ve purchased on Treasure.” For each order you can:
  • View receipt
  • View tickets
  • Resend confirmation to get the confirmation email again
Orders that were refunded or disputed show a badge: Refund processing, Partly refunded, Refunded, Dispute in review, or Disputed.

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Refunds

Refunds are issued by the event host, under the host’s own refund policy. There’s no refund button for attendees. To ask for a refund, contact the host. When the host refunds you, Treasure emails you the refund details, including the amount and reason. Refunds to a card or bank take 5–10 business days to appear. A refund to Treasure Credits is available right away. The host decides whether a refund includes the fees you paid.