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Find answers to the most common questions about using Treasure to manage and promote your events. If you don’t see what you’re looking for, reach out to our support team from within your dashboard.
Yes. The Basic plan is free and includes everything you need to create events, sell tickets, manage vendors, and check in attendees on event day. Basic charges a 4% + $0.50 transaction fee on each payment processed through Treasure.Paid plans reduce the transaction fee and add features like published venue maps, faster payouts, and embedded checkout support. Starter is $15/month ($10/month billed annually) and Pro is $50/month ($35/month billed annually). See Pricing for a full comparison.
Treasure has no passwords. Enter your phone number or email address, and Treasure sends you a 6-digit code to sign in. The same phone number or email works every time. See Account setup.
Treasure pays out revenue from ticket and vendor table sales directly to your connected bank account via Stripe.
  • Basic — your first payout runs one day after your event ends, a second on day six, then further payouts as funds become available.
  • Starter and Pro — payouts run twice a week, at 12pm ET every Sunday and Wednesday, regardless of when your events occur.
To set up your payout account, go to Host Dashboard → Payouts → Payout Methods and connect your bank account through Stripe. See Payouts for step-by-step instructions.
Yes. If your event has free tickets (priced at $0.00), no transaction fee is charged because no payment is processed. Attendees can register and receive a QR code ticket without entering any payment information.
Treasure uses Stripe to process payments. Attendees can pay with any major credit or debit card (Visa, Mastercard, American Express, Discover). ACH bank transfer, Cash App Pay, and Link are also supported where available.Standard credit card processing fees (2.9% + $0.30 per transaction) apply in addition to the Treasure transaction fee. These are charged by Stripe and are separate from your Treasure plan cost.
Refunds are issued from your event dashboard under Orders. Open the order and use Process Refund. You choose the amount:
  • Full refund — the entire charge, including fees
  • Total minus fees — the charge less the fees collected on it
  • Custom — a specific unit, dollar amount, or percentage
Refunds are returned to the original payment method and typically appear within 5–10 business days depending on the attendee’s bank.
Whether fees come back to the buyer is your choice at refund time — that is what the Full refund and Total minus fees options control. Refunded amounts are deducted from your available balance and appear in your payout breakdown.
Yes. All event creation features are available on the free Basic plan. You can create unlimited events, sell unlimited tickets, accept unlimited vendor applications, and use the mobile check-in app on Basic.The key limitations of Basic are the higher transaction fee (4% + $0.50), payouts that only run after your event, and the inability to publish a venue map.
The Host is the primary owner of an event and has full admin privileges. Event fees are calculated based on the Host’s plan.A Co-Host has the same admin privileges as the Host except that they cannot delete the event. Co-hosts appear publicly on the event page.Staff also have admin privileges except deleting the event, but they do not appear on the event page. Scanners only have access to the Attendees check-in tool.
Staff have broad access, including to revenue pages. If you need to give someone day-of access without exposing your sales figures, use the Scanner role.
See Team Management for details.
No. Vendors pay through Treasure’s checkout, but the money goes to you (the host) minus the transaction fee. Treasure does not charge vendors a separate platform fee. Vendors pay whatever table price you set.
Yes, while their application is still pending or waitlisted. Use Request Cart Update on their application to propose different items or quantities, with a note explaining why. The vendor accepts or declines, and accepting also accepts their application.See Request a cart update.
Yes. Treasure provides iframe embed codes for ticket sales, vendor applications, your venue map, and your host profile. You can paste these snippets into any website to let visitors purchase tickets or apply as vendors without leaving your site.Embedded checkout processes payments natively — no additional setup is needed. The Pro plan includes a dedicated Embedded Checkout Support Team to help with integration. See Embeds for code snippets and setup instructions.
Go to Account Settings → Manage Plan and choose Cancel subscription. You’ll be downgraded to the Basic plan at the end of your current billing period, and you will not be charged again after canceling.Canceling does not delete your events, attendee data, or vendor records.
Yes. Treasure Events is available on iOS (App Store) and Android (Google Play). It is designed for day-of event operations: scanning attendee ticket QR codes, checking in vendors, and recording cash payments. The mobile app is included on all plans at no extra cost.Anyone with a Host, Co-Host, Staff, or Scanner role on the event can log in and use the app with their Treasure account.
Venue maps are interactive floor plans of your event space. You can place and number booths, assign vendors to specific spots, label sections, highlight featured vendors, and publish a map that attendees can explore before and during the event.You can build a venue map on any plan, including Basic. Publishing one requires Starter or Pro — on Basic, the publish control opens an upgrade prompt. Pro also includes one free hands-on map setup where the Treasure team builds your first map for you.Because the Table Select cart method needs a published map, it is effectively a Starter and Pro feature too. See Venue maps.