# Set up your Treasure account and profile
Source: https://docs.ontreasure.com/account-setup
Sign up at ontreasure.com, build your public profile with a username and bio, and connect Stripe so you can receive ticket sale payouts.
This page covers how to create your Treasure account, fill in your public profile, and connect Stripe for payouts. Completing these steps before your first event ensures your event pages look professional and that you can receive payments as soon as tickets sell.
## Create your account
Go to [ontreasure.com](https://ontreasure.com) and click **Sign up**. You can register with an email and password or sign in with Google.
After your first login, Treasure will prompt you to complete your profile. You can also reach it at any time by clicking your avatar in the top-right corner and selecting **Edit profile**.
## Set up your profile
Your profile is the public face of your account on Treasure. It appears on every event you host and is discoverable at `ontreasure.com/u/[username]`.
Enter your **first name** and **last name**. These are required and are used on event pages and for payout records.
Click the avatar placeholder to upload a **profile photo**. Supported formats are JPG and PNG. Treasure automatically optimizes the image on upload.
Your **username** sets your permanent public URL:
```text theme={null}
ontreasure.com/u/[username]
```
Usernames can contain letters, numbers, underscores (`_`), periods (`.`), and hyphens (`-`). Usernames are unique — if your chosen name is taken, Treasure will let you know.
Choose a username that matches your brand or organization name. Your public profile page lists all your upcoming events, making it easy to share a single link with your audience.
**Business name** (optional) — if provided, this replaces your personal name on event pages. Useful if you're organizing events under a brand or organization.
**Bio** — a short description shown on your public profile. Tell visitors who you are, what kind of events you run, or where to find you elsewhere.
Click **Save** at the bottom of the profile form. Your public profile at `ontreasure.com/u/[username]` will immediately reflect your changes.
## Connect Stripe for payouts
Treasure uses [Stripe](https://stripe.com) to process ticket payments and send payouts to your bank account. You must connect a Stripe account before you can sell paid tickets.
Go to your host dashboard, open **Account Settings**, and navigate to the **Payouts** section.
Click **Connect Stripe**. You'll be redirected to Stripe's onboarding flow, where you'll provide:
* Business or personal details
* Bank account information for payouts
* Identity verification
The process typically takes a few minutes. Once approved by Stripe, your account is authorized to accept payments through Treasure.
Return to Treasure after completing Stripe onboarding. Your payout settings page will show your Stripe account as connected. You can now create paid ticket types on any event.
Free events do not require a Stripe connection. You only need Stripe if you plan to charge for tickets or vendor table bookings.
Payouts are sent on a schedule that depends on your plan — day-of-event for Basic, or weekly for Starter and Pro. Make sure your bank account details in Stripe are correct before your event goes live.
## Payout schedules by plan
| Plan | Price | Transaction fee | Payout schedule |
| ------- | ------------- | --------------- | --------------- |
| Basic | Free | 4% + \$0.50 | Day of event |
| Starter | 3.5% + \$0.30 | Weekly | |
| | Pro | 3% | Weekly |
See the [pricing page](/account/pricing) for a full feature comparison across plans.
# Frequently asked questions about Treasure
Source: https://docs.ontreasure.com/account/faq
Common questions about creating events, selling tickets, managing vendors, receiving payouts, refunds, and managing your Treasure account.
Find answers to the most common questions about using Treasure to manage and promote your events. If you don't see what you're looking for, reach out to our support team from within your dashboard.
Yes. The Basic plan is free and includes everything you need to create events, sell tickets, manage vendors, and check in attendees on event day. Basic charges a 4% + \$0.50 transaction fee on each payment processed through Treasure.
Paid plans (Starter and Pro) reduce the transaction fee and add features like venue maps, faster payouts, and embedded checkout support. See [Pricing](/account/pricing) for a full comparison.
Treasure pays out revenue from ticket and vendor table sales directly to your connected bank account via Stripe.
* **Basic** — payouts are initiated on the day of your event.
* **Starter and Pro** — payouts are initiated on a weekly rolling schedule as sales come in.
To set up your payout account, go to **[Host Dashboard](https://www.ontreasure.com/host/events) → Payouts** and connect your bank account through Stripe. See [Payouts](/hosts/payouts) for step-by-step instructions.
Yes. If your event has free tickets (priced at \$0.00), no transaction fee is charged because no payment is processed. Attendees can register and receive a QR code ticket without entering any payment information.
Treasure uses Stripe to process payments. Attendees can pay with any major credit or debit card (Visa, Mastercard, American Express, Discover). Apple Pay and Google Pay are also supported where available.
Standard credit card processing fees (2.9% + \$0.30 per transaction) apply in addition to the Treasure transaction fee. These are charged by Stripe and are separate from your Treasure plan cost.
Refunds can be issued from your event dashboard under the **Orders** section. Find the order, select it, and choose **Refund**. You can issue a full or partial refund.
Refunds are returned to the original payment method and typically appear within 5–10 business days depending on the attendee's bank. The Treasure transaction fee is not refunded when you issue a refund.
Yes. All event creation features are available on the free Basic plan. You can create unlimited events, sell unlimited tickets, accept unlimited vendor applications, and use the mobile check-in app on Basic.
The key limitations of Basic are the higher transaction fee (4% + \$0.50), day-of payouts (instead of weekly), and no access to interactive venue maps.
The **Host** is the primary owner of an event. They have full control over event settings, billing, payouts, and team management.
A **Cohost** has nearly the same access as the Host — they can manage vendors, send blasts, view analytics, and check in attendees — but they cannot change payout settings or delete the event.
You can also add **Staff** members (dashboard access without financial settings) and **Scanners** (mobile app check-in only). See [Team Management](/hosts/team) for details.
No. Vendors pay through Treasure's checkout, but the money goes to you (the host) minus the transaction fee. Treasure does not charge vendors a separate platform fee. Vendors pay whatever table price you set when you create your vendor application.
Yes. Treasure provides iframe embed codes for ticket sales, vendor applications, your venue map, and your host profile. You can paste these snippets into any website to let visitors purchase tickets or apply as vendors without leaving your site.
Embedded checkout processes payments natively — no additional setup is needed. The Pro plan includes a dedicated Embedded Checkout Support Team to help with integration. See [Embeds](/features/embeds) for code snippets and setup instructions.
You can cancel your Starter or Pro subscription at any time from **Account → Billing**. Your plan remains active until the end of the current billing period, after which your account reverts to the free Basic plan. You will not be charged again after canceling.
Canceling does not delete your events, attendee data, or vendor records.
Yes. The Treasure mobile app is available on iOS (App Store) and Android (Google Play). It is designed for day-of event operations: scanning attendee ticket QR codes, checking in vendors, and recording cash payments. The mobile app is included on all plans at no extra cost.
Anyone with a Host, Cohost, Staff, or Scanner role on the event can log in and use the app with their Treasure account credentials.
Venue maps are interactive floor plans of your event space. You can drag and drop tables, assign vendors to specific spots, label sections, and publish a public-facing map that attendees can view before and during the event.
Venue maps are available on the **Starter** and **Pro** plans. The Pro plan also includes one free hands-on map setup where the Treasure team builds your first map for you.
Venue maps are not available on the Basic (free) plan.
# Treasure pricing: plans, fees, and payout schedules
Source: https://docs.ontreasure.com/account/pricing
Compare Basic, Starter, and Pro plans including monthly cost, transaction fees, payout schedules, and features included on each tier.
Treasure offers three plans so you can choose the right level of tooling for your event. All plans include unlimited events, unlimited tickets, vendor management, email blasts, and the mobile check-in app. The main differences are the transaction fee, payout schedule, and access to venue maps and embedded checkout support.
There are no setup fees on any Treasure plan. You can create your first event and start selling tickets on the Basic plan for free.
## Plan comparison
| Feature | Basic | Starter | Pro |
| -------------------------- | --------------------- | ----------------- | --------------------- |
| Monthly price | Free | | |
| Transaction fee | 4% + \$0.50 | 3.5% + \$0.30 | 3% |
| Payouts | Day of event | 2x/week | 2x/week |
| Venue maps | No Publishing | Unlimited | Unlimited |
| Hands-on map setup | Self-Serve | Dedicated Support | 1 free setup included |
| Embedded checkout support | Self-Serve | Self-Serve | Dedicated team |
| Banners & signage discount | 0% | 10% | 15% |
| Mobile check-in app | Included | Included | Included |
| Unlimited email blasts | Included | Included | Included |
| 24/7 customer support | Within 1 business day | Within 12 hours | Within 1 hour |
Starter is the best fit for most events. The lower transaction fee pays for the plan cost at moderate ticket volumes, and weekly payouts mean you don't have to wait until event day to receive your revenue.
## Understanding transaction fees
The transaction fee is a percentage of each payment processed through Treasure, plus a flat per-transaction amount. It is charged on every ticket sale, vendor table payment, and add-on purchase.
Standard credit card processing fees (2.9% + \$0.30 per transaction) are separate from the Treasure transaction fee and are not included in the amounts above. These are charged by the payment processor and apply on all plans.
## Payout schedules
* **Basic** — payouts are initiated on the day of your event.
* **Starter and Pro** — payouts are initiated two times a week (Sunday and Wednesday at 12pm EST) as sales come in.
For details on how payouts work and how to set up your bank account, see [Payouts](/hosts/payouts).
## Venue maps
Interactive venue maps let you create a visual floor plan of your event, assign vendors to specific tables or booths, and share a public-facing map with attendees.
* Venue maps are **not able to be published** to your event page on the Basic plan.
* Starter and Pro both include **unlimited venue maps**.
* Pro includes **one free hands-on map setup** — the Treasure team builds your first map for you.
## Upgrading or downgrading
You can change your plan at any time from your account settings. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
To upgrade, go to **Account Settings → [Manage Plan](https://www.ontreasure.com/profile/manage-plan)**, and from there you'll be able to upgrade or change your current plan. If you are on a monthly plan, you can switch to annual billing at any time to lock in the lower rate.
# Track event performance with Treasure Analytics
Source: https://docs.ontreasure.com/features/analytics
Monitor cumulative ticket and table sales, revenue by item type, check-in timing, and compare performance across past events in real time.
Treasure Analytics gives you a real-time view into how your event is performing — from the moment tickets go on sale through the final check-in on event day. Access cumulative sales charts, revenue breakdowns by item type, and an hourly check-in timeline, all from a single tab in your event dashboard.
## Accessing analytics
Open your event dashboard and select the **Analytics** tab from the left navigation. Analytics are available to anyone with a Host, Cohost, or Staff role on the event.
## Key metrics
### Performance comparison chart
The **Performance Comparison** chart plots cumulative sales over time, normalized to days before the event date. This makes it easy to compare the current event's trajectory against your past events side by side.
You can switch between the following metrics using the dropdown in the chart header:
| Metric | Description |
| ----------------- | -------------------------------------------------------- |
| Tickets sold | Cumulative count of ticket line items sold |
| Tables sold | Cumulative count of vendor table line items sold |
| Add-ons sold | Cumulative count of add-on line items sold |
| Ticket sales (\$) | Cumulative revenue attributed to ticket line items |
| Table sales (\$) | Cumulative revenue attributed to vendor table line items |
| All sales (\$) | Combined cumulative revenue across all item types |
Use the range selector to zoom into the last 7, 14, 30, 60, or 90 days before the event, or enter a custom range. A "Today" reference line shows where you are in the sales cycle for upcoming events.
### Comparing past events
Click **Compare Events** to overlay sales curves from your other events. Treasure automatically surfaces up to five recent events for comparison. You can also search for any past event by name. Overlaid events appear as additional colored lines on the chart.
Comparing your current event to a similar past event helps you identify whether sales are ahead of or behind your historical pace — especially useful in the final weeks before event day.
### Check-in times
The **Check-In Times** chart shows a bar graph of attendee check-ins grouped by hour of day. The peak check-in hour is highlighted automatically. For multi-day events, use the date selector in the chart header to filter the distribution to a specific event date.
Check-in data is recorded in real time as attendees are scanned using the Treasure mobile app. The chart updates as scans happen on event day.
## Who can view analytics
Analytics are accessible to team members with the following roles on the event:
* **Host** — full access
* **Cohost** — full access
* **Staff** — full access
Scanners do not have access to the analytics dashboard.
# Send email blasts to attendees and vendors
Source: https://docs.ontreasure.com/features/email-sms-blasts
Compose targeted email messages to attendees by ticket type, vendors by status, or your whole event audience — and schedule them in advance.
Treasure Blasts lets you send mass email messages to your event audience without leaving your dashboard. Target all attendees, a specific ticket type, all vendors, or only approved vendors — then send immediately or schedule for a future date and time. Blast history is saved so you can review what was sent and track delivery.
Email blasts are available on all Treasure plans with no sending limits. There are no caps on how many blasts you can send per event.
## Where to find it
Navigate to your event dashboard and select **Blast** from the left navigation menu.
## Composing and sending a blast
Select who should receive the message. You can target:
* **All attendees** — everyone who purchased a ticket to this event
* **Specific ticket type** — attendees who purchased a particular ticket (e.g., "VIP", "General Admission")
* **All vendors** — everyone who submitted a vendor application
* **Accepted vendors** — only vendors whose applications have been approved
* **Applied vendors** — vendors who applied but have not yet been approved or rejected
* **Paid vendors** — vendors who have completed payment for their table
* **Unpaid vendors** — approved vendors who have not yet paid
* **By table section** — vendors assigned to a specific section of the venue map
For more on managing vendors, see [Vendor Management](/hosts/vendor-management).
Enter a **Subject** line and compose your message body in the rich text editor. You can format text, add links, and include event details.
Check the **Include event info** option to automatically append a summary of your event (name, date, and location) at the bottom of the email.
Select **Send now** to deliver the blast immediately, or toggle **Schedule** to pick a future date and time. Scheduled blasts appear in your blast history with a "Scheduled" status and can be reviewed before they go out.
Confirm the recipient count shown below your audience selection, then click **Send Blast**. Treasure queues the message and begins delivery.
## Viewing blast history
The right sidebar on the Blast page shows your recent blasts for this event. Each entry displays:
* Subject line
* Audience summary (e.g., "42 attendees", "15 accepted vendors")
* Status: **Queued**, **Scheduled**, **Sent**, or **Failed**
* Total recipients, successfully sent count, and failed count
Click any past blast to preview the full message body.
## Email vs. SMS
At this time, Treasure Blasts supports **email only**. Recipients receive messages at the email address they used when purchasing a ticket or submitting a vendor application.
Attendees who have opted out of marketing emails are automatically excluded from attendee blasts. Vendor blasts are transactional and reach all vendors in the selected group regardless of opt-out status.
# Embed Treasure checkout and venue maps on your site
Source: https://docs.ontreasure.com/features/embeds
Add a ticket checkout, vendor application form, interactive venue map, or host profile to any website using Treasure's iframe embed snippets.
Treasure provides embeddable iframes that let you bring your event's checkout, vendor application form, venue map, or host profile directly onto your own website. Visitors can purchase tickets, apply as vendors, or explore the venue layout without ever leaving your site.
Embedded checkout supports payments natively. No additional payment setup is required — Stripe processes payments directly within the iframe.
## How embeds work
Each embed is a self-contained `