> ## Documentation Index > Fetch the complete documentation index at: https://docs.ontreasure.com/llms.txt > Use this file to discover all available pages before exploring further. # View orders and issue refunds > Look up ticket and table orders, resend confirmations, refund or cancel orders, track referral links, and see cash payments recorded at the door. Every ticket, add-on, and vendor table payment at your event is an order. The **Orders** page in your event dashboard lists them all and is where you issue refunds. This page explains what each tab shows and exactly what happens to the money when you refund. From your event dashboard, click **Orders** in the sidebar. The page has five tabs: **Sales**, **Tracking**, **Refunds**, **Disputes**, and **Cash Payments**. ## Sales The **Sales** tab shows **Total Revenue**, **Orders**, and **Customers** at the top, then a list of every order with its **Order**, **Customer**, **Items**, **Payout**, **Promo Code**, and **Purchase Date**. * Search by name, email, or username. * Filter by **Items** (tickets, tables, or add-ons), by date range, or with **Filters** for promo codes. * Click **Export** to download the orders as a CSV. It includes the gross charge, fees, affiliate commission, and payout for each order. ### Open an order Click an order to see its items, the customer, any checkout question answers, and an **Earnings Breakdown** of what you earn from it. To send the customer their confirmation email again, click **Resend Order Confirmation** (or **Resend Table Confirmation** for a vendor order). ## Refund an order Refunds go back to the buyer's original payment method. You issue them from the order itself. **1. Open the order** On the **Sales** tab, click the order you want to refund. **2. Choose how much to refund** Under **Process Refund**, pick one: | Option | What the buyer gets back | | - | - | | **Full refund** | The whole amount they paid, fees included. | | **Total minus fees** | What they paid, minus the fees on the order. | | **Custom refund** | A dollar amount you enter, or a percentage of **The full charge** or **The charge after fees**. | For a vendor order with more than one table, you can also choose **Refund specific tables** and refund only some of them, at either their **Full price** or **Price after fees**. **3. Enter a reason** A reason is required. It's saved with the refund. **4. Choose what happens to the items** In the confirmation dialog, choose what else the refund does: * **Cancel tickets** (or add-ons) — unused tickets stop working. Anything already scanned or redeemed is kept. * **Remove vendor from event** — for a vendor order, takes the vendor off your event. * **Put back on sale** or **Restore table quantity** — adds the canceled items back to your available quantity. A refund on its own doesn't cancel tickets. Tick the option if you want them to stop working. **5. Confirm** Review the refund amount and click **Confirm Refund**. ### Who pays the fees on a refund Treasure's service fee and the card processing fee on an order aren't returned to you when you refund it. The refunded amount is taken back from your earnings. * **Full refund** — the buyer gets everything back, and you cover the fees they paid. * **Total minus fees** — the buyer doesn't get back Treasure's service fee, card processing, or currency conversion. Your own custom fees are refunded to them. If the refund is larger than your available balance, the difference shows as a negative balance that's recovered from future sales. See [Negative balances](https://docs.ontreasure.com/hosts/payouts.md#negative-balances). ### Orders paid partly with credits If the buyer paid partly with Treasure credits, split the refund between **To original payment method** and credits that go back to the buyer's Treasure balance. The two amounts must add up to the refund total. ### Refund limits * You can't refund more than what's left on the order after earlier refunds. * While a refund is processing, the order shows **Refund in progress** and you can't start another. * You can't refund an order that has an open dispute. See [Disputes and chargebacks](https://docs.ontreasure.com/hosts/disputes.md). Only team members with refund access can issue refunds: the Host, Co-Hosts, and Staff. ### Cancel a free order A free order has nothing to refund, so the order shows **Cancel order** instead. Enter a reason and confirm. For a vendor order with several tables, you can cancel only some of them. ## Refunds The **Refunds** tab lists every refund on your event, with **Total refunds**, **Amount refunded**, and **Pending** at the top. Each refund shows the customer, reason, amount, date, and status: **Completed**, **Processing**, **Failed**, or **Canceled**. ## Tracking The **Tracking** tab lets you create referral links to see which promotions bring in sales. Click **Add Tracking Link** and enter a **Name** and an optional **Slug**. Each tracking link has a version for your **Event Page**, **Tickets Page**, and **Tables Page**. For each link, you'll see **Views**, **Item Views**, **Carts Created**, **Purchases**, and **Revenue**. ## Cash Payments The **Cash Payments** tab shows cash sales your team recorded at the door in the Treasure Events app. It shows **Total cash collected**, a summary for each item, and every transaction with who recorded it. You can't add cash payments from the web. Record them in the app with **Cash Payment**. See [Record cash payments](https://docs.ontreasure.com/features/mobile-payments.md#record-cash-payments). ## Related > **[Disputes and chargebacks](https://docs.ontreasure.com/hosts/disputes.md)** > > Respond when a buyer disputes a charge with their bank. > **[Payouts](https://docs.ontreasure.com/hosts/payouts.md)** > > How refunds affect what you're paid. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.