> ## Documentation Index > Fetch the complete documentation index at: https://docs.ontreasure.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage attendees and check people in > See who's coming and who's checked in, send free tickets, change ticket types, export your attendee list, and set your team up to check people in at the door. The **Attendees** page in your event dashboard shows everyone holding a ticket to your event and how many have been checked in. Check-in itself happens at the door in the **Treasure Events** mobile app. ## The Attendees page From your event dashboard, click **Attendees** in the sidebar. At the top, you'll see: * **Customers** — how many people bought tickets, split into first-time, second-time, and third-time-or-more attendees, with a **Returning** count * **Tickets sold**, **Checked in**, and **Overall check-in rate** * **Check-ins by ticket** — check-ins for each ticket type, with an **Event days** picker for multi-day events The attendee list shows each **Customer**, their **Tickets**, **Total Tickets**, **Tickets Scanned**, and **Latest Purchase Date**. A **Guest** badge marks someone who checked out without signing in. Use **Search attendees...** to find someone by name, contact details, or ticket name, and filter by **Ticket Name** or **Customer Type**. ### View an attendee Click an attendee to open their details. Each ticket shows whether it's **Scanned** or **Not scanned** for each event date. ### Change an attendee's ticket type To move an attendee to a different ticket type — for example, an upgrade to VIP — open the attendee and click **Change ticket type**. Their tickets keep the same QR codes, so they don't need new ones. Tickets that have already been scanned can't be changed. ### Send free tickets To give tickets to someone without them checking out — a comp, a contest winner, or a guest — click **Send Free Tickets** on the **Attendees** page. **1. Pick the ticket** Choose a **Ticket type** and a **Quantity**. **2. Decide whether to use inventory** Turn on **Subtract from available inventory** to count these tickets against the ticket's quantity. Leave it off to send them on top of your inventory. **3. Add the recipient** Enter the **Recipient email** and an optional **Note**, such as "VIP comp". **4. Send** Click **Send Tickets**. If the tickets push the ticket type past its quantity, Treasure tells you how many tickets it's oversold by. ### Export attendees Click **Export** and choose **One row per attendee** or **One row per ticket**. Exporting needs permission to export attendee data, which Hosts, Co-Hosts, and Staff have. ## Check people in at the door Check-in happens in the **Treasure Events** app on iOS or Android, signed in with the same Treasure account you use on the web. In the app, open your event and tap **Scan Tickets**, scan the attendee's QR code, and tap **Check In**. Check-ins show up on the **Attendees** page as **Tickets Scanned**. For the full scanning flow — whole orders, looking guests up by name, add-ons, scan start times, and vendor check-in — see [Check in with the mobile app](https://docs.ontreasure.com/features/mobile-check-in.md). ### Who can check people in Anyone on your event team with scanning access: the Host, Co-Hosts, Staff, and the **Scanner** role. Scanners can check people in but can't see anything else on your dashboard, so use that role for door volunteers. See [Team and roles](https://docs.ontreasure.com/hosts/team.md). ### Multi-day tickets Check-in is tracked per event date, using today's date on the scanning phone. A ticket set to **Valid on specific dates** can be checked in once on each of its dates. A **Single use across the event** ticket can be checked in once, on any date. See [Ticket types](https://docs.ontreasure.com/hosts/ticket-types.md#add-a-ticket-type). > [!WARNING] > > Scan start times you set in the app's **Scan Settings** are saved on that phone only. Set them on each device your team uses at the door. ### Walk-in guests People who come in without a Treasure ticket, such as someone who paid at the door, can join your event on Treasure by scanning your **Treasure Hunt Check-in QR**. Open your event in the app and tap **Treasure Hunt Check-in QR** to show or share it. The Scanner role can't open it. See [Let walk-in guests join Treasure Hunt](https://docs.ontreasure.com/features/mobile-check-in.md#let-walk-in-guests-join-treasure-hunt). ## Related > **[Ticket types](https://docs.ontreasure.com/hosts/ticket-types.md)** > > Set which dates each ticket is valid for. > **[Orders and refunds](https://docs.ontreasure.com/hosts/orders-and-refunds.md)** > > Look up an order, resend confirmations, and issue refunds. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.